Clicky faq

Frequently Asked Questions

Who is and what does it do? is an online ticket marketplace that links ticket buyers and sellers for live events.

What is the source of the tickets offered on

The great majority of tickets on our site are sold by licensed professional ticket brokers.

Is a reliable and secure ticket source?

Absolutely, you can shop with confidence at Our site is tested and certified daily to help protect you from online security threats. Your personal information is protected by our 128-bit encrypted servers. We utilize cutting-edge SSL technologies to help facilitate your secure buying experience. Since 2005, we have sold over one million tickets to a variety of events including many high-profile events such as World Series, Super Bowl, Masters Tournament, Kentucky Derby and more.

Are my tickets guaranteed? offers a 100% Ticket Guarantee. We guarantee that your tickets are 100% valid, that you will receive the tickets you ordered, that you will receive your tickets in time for the event and that you will receive a full refund for a canceled event. If for some reason we cannot provide you the tickets you ordered, we will replace them with similar or better seats at our cost. If for some reason that is not an option, we will provide you with a full refund.

What if my event is postponed or canceled?

Our Guarantee covers your whole transaction and guarantees that your seats will be valid for the event you purchased. Your tickets will be valid for the rescheduled date if the event is postponed. You will get a refund if an event is canceled and not rescheduled.

Where are the seat numbers?

To protect the privacy of both the buyers and sellers and prevent fraud, specific seat numbers are not disclosed until the order has been processed.

Are the seats together?

Unless otherwise noted in the ticket listing, all seats are together, side-by-side.

Can I get tickets last minute?

Yes, we provide last minute delivery options, including E-Ticket, instant download, Will Call, and Local pickup options.

How and when do I receive my tickets?

Most tickets are now sent to ticket buyers via electronic transfer. Your tickets will be sent to you on or before the expected delivery date listed in your order confirmation. This date is typically the latest possible date that the seller anticipates receiving tickets from their supplier. In many cases, the team, venue, or performer may release some or all of their tickets closer to the event. closely monitor all orders to ensure that tickets will be delivered in time for your event.

Once your tickets are ready to be transferred to you, you will receive an email from with instructions on how to accept your tickets. To enter the event, you must show your tickets on a mobile device.

Are there other ways I can receive my tickets?

The team, performer, and/or venue typically decides what format tickets are issued in and most tickets are now electronic tickets that live on a website or within an app. In some cases, tickets may be issued in one of the following ways: • Transfer – Your tickets will be sent to you through email, where you may accept and access them online. • FedEx - Federal Express will deliver your tickets. Once the tickets have been shipped, you will be emailed with your FedEx tracking number. • Email - Your tickets will be sent to you by email. • Instant Download - A link to download your tickets will be emailed to you. • Will Call - Before the event, your tickets will be left at Will Call for you to pick up. Sometimes the same event will issue tickets in different formats. If there is one than one ticket format being offered for the tickets you have selected, you will be able to choose the format you prefer.